SERVICE DEPARTMENT

“ ” Mike thoroughly checked out my concerns about my charging my iPhone while parked and using accessory mode. The service department checked out the battery and replaced it under warranty because it wasn’t up to spec

“ ” Lexus Service Department took great care of my vehicle at a reasonable price. The only shop I trust to service my vehicle.

“ ” Excellent service. Keep up the good work very pleasant and enjoyable experience. Thank you very much..

“ ” Service was excellent. I really appreciate Mike's professionalism and customer service.

“ ” Jimmy, greeted me when I arrived and expeditiously took my car and to be serviced. He was professional.

“ ” I recently had the pleasure of working with Mike, the service manager at the Lexus dealership, and I can’t recommend him highly enough. From start to finish, Mike’s customer service was phenomenal. He was attentive, communicative, and incredibly professional. His kindness and patience made the...

“ ” Jim Baker always takes the best care of us time after time. Fast and friendly service. Definitely a great representative of what Lexus should be.

“ ” I had an outstanding experience at Ourisman Lexus of Rockville and highly recommend the dealership—especially working with YK. Even if you’re not local, it’s well worth the drive to work with him. YK was exceptional from start to finish. He coordinated the in-transit delivery of a 2026...

“ ” Great location and service! Easy to get an appointment and Brenden always has us in and out!

“ ” Nice service

“ ” Experience was awesome I send my car in and I was suppose to get a loaner. Rep made sure my car was ready before I even got there so didn’t need the loaner

“ ” The service was great, especially when Vincent Garcia takes care of our cars...thanks

“ ” For all that I needed done on my car, I just knew I would pay a lot but what I paid was worth every penny. Thank you Justin, for your great customer service and getting me and my family back into a safe and drivable vehicle. I will definitely be returning for all my car services and repairs.

“ ” Omar is a nice guy He provided best services for me in a flash ! Friendly man!

“ ” Chris was prompt, attentive, and complete in all aspect of the services he provided. As I have twice been a customer of his, I can say he is a credit to Ourisman and Lexus and we will continue to do business with him.

“ ” I visited the Service Center of Ourisman Lexus of Rockville, MD as the tire pressure monitoring system light was blinking and a check system alert came up on my Lexus GS300. I was greeted by Service Advisor Mr. Justin who immediately identified the problem and provided an accurate estimate. Given...

“ ” Fantastic service from Jimmy and lots of help and guidance on how to keep my car running longer

“ ” Omar. Was absolutely the best salesman I ever had and I have had quite a few cars. Even after he sold me my Lexus 300h I could continue to call him and he would help me use and navigate the apps and controls in the car as I am chronically technically challenged. Great guy!

“ ” Omar is great always gets my service done at this dealership efficiently; with a loaner avaipable at arrival without having to wait impeding my work schedule.

“ ” I am absolutely thankful for the wonferful experience I received purchasing my car on January 10. Everyone was so welcoming from the beginning and a plus with it being a dog friendly dealer. Everything went smoothly and thank you Donnie (sales consultant) for reassuring me that they would work with...

“ ” Had a fantastic experience at Ourisman Lexus primarily due to my salesperson Donny Edward’s. Highly recommend working with Donny for anyone coming to this dealership or interested in any Lexus. Donny was great with communication and consistently worked with my family and I to get us what we were...

“ ” Brad was extremely helpful and my experience was seamless!!

“ ” A week ago, I had the pleasure of working with JJ Sanchez. From the moment we first talked on the phone, it felt as if I was speaking to an old friend. JJ takes his time and listens to what you want. I stopped by for a test drive and ended up going home with my first brand new Lexus SUV and I love...

“ ” Jimmy was excellent. I had a unique problem in need of a loaner and Jimmy helped me. Very grateful.

“ ” Excellent service. Answered all my questions.

“ ” Vincent is excellent at what he does. He is consistently friendly, accommodating, and highly professional. Every service I’ve had with him has been smooth, and he always goes the extra mile to make sure everything is in perfect order with my car. Thank you, Vincent!

“ ” I had a wonderful experience purchasing a car from Michael at Ourisman Lexus of Rockville. Michael was extremely personable, knowledgeable and patient with all my questions and concerns regarding the car I was planning to purchase. He even personally delivered the car to my residence! If you plan...

“ ” Excellent service

“ ” Mike was excellent! Got more than what I anticipated and as always, SATISFIED CUSTOMER over here! My car needed some extra maintenance that was covered by my extended warranty , and Mike gave me the option to wait or come back if I needed to. This was the day of the expected storm so it was busier...

“ ” Branden always does a great job and is very helpful!